Ticketmaster is a terrible company that milks its customers

Every time I buy tickets to a concert I am blown away by how ridiculous Ticketmaster is in milking their customer base in ridiculous fashion.  Their "convenience charge" is nearly 20%, they charge a $2 "processing fee" for what is essentially nothing, and they won't provide the tickets in PDF unless you pay a $2.50 upcharge!  Why should I pay $2.50 to save them on mailing?
It's not that it's a lot of money, it's that they over and over find ways to increase their premium, with nonsense chrages.  It's a crapppy way to cheat a customer base.